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Glossary

Voice agent

An AI agent that holds natural phone conversations: answering, asking questions and taking actions during the call.

Why it mattersMost customers still pick up the phone for anything urgent. A voice agent means no call goes unanswered.
In practice at ailegalszOur intake agent uses this: picks up 24/7 in a natural voice. Answers every call, screens new matters and books consultations.Meet the intake agent →
Related terms
Retrieval-augmented generation (RAG)Intent detectionEscalation (handoff)
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