Glossary

Retrieval-augmented generation (RAG)

A technique where the AI looks up relevant facts in your documents before answering, instead of relying on memory.

Why it mattersIt keeps answers grounded in your policies and data, and makes them easier to check.

In practice at ailegalszOur client chat agent uses this: answers “what’s happening with my case?” from the file. Keeps clients updated on their matter, any time, on any channel.Meet the client chat agent →

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